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Job Description: Deputy Manager

Job Title: Deputy Manager
Reports to: Registered Manager
Location: Warwick and Leamington Spa
Hours: 39 hours per week (On average)  
Salary: £30,544.33

CLOSING DATE: 6th of April 2026

If you would like to apply, please send your CV to: Centraloperations@wayaheaduk.org

**Please note we do not offer sponsorship**

 

1. Purpose of the Role

The Deputy Manager supports the Registered Manager in the effective day‑to‑day running of the service, ensuring high‑quality, person‑centred care and full compliance with regulatory standards. The role provides operational leadership, supervises staff, and deputises for the Registered Manager during absence. The Deputy Manager contributes to continuous improvement, staff development, safeguarding, and promoting the values and culture of the organisation.

2. Key Duties and Responsibilities

A. Leadership & Management

• Provide strong, visible leadership to support staff teams and model best practice.

• Assist in the oversight of daily operations across the service.

• Act as the senior decision-maker in the absence of the Registered Manager.

• Support with recruitment, induction, and ongoing training of staff.

• Conduct regular supervision, team meetings, and performance reviews.

• Support the development, mentoring, and competency assessment of staff.

B. Quality, Safety & Compliance

• Assist in ensuring the service complies with the Health and Social Care Act 2008 (Regulated Activities) Regulations and CQC Standards.

• Participate in audits, action plans, quality monitoring, and continuous improvement initiatives.

• Ensure care plans, risk assessments, and records are accurate, person‑centred, and regularly reviewed.

• Contribute to safeguarding investigations, notifications, and incident reviews.

• Promote a culture of openness, learning, and accountability.

C. Operational Management

• Support rota planning, staffing levels, and workforce organisation to ensure safe cover.

• Work collaboratively with other departments (HR, Finance, Quality Assurance, etc.).

• Ensure effective communication across shifts and teams.

• Support implementation of policies, procedures, and organisational developments.

• Assist with the management of health and safety, including risk assessments and environmental checks.

D. People We Support

• Champion person‑centred practice that promotes choice, dignity, independence, and wellbeing.

• Support individuals’ needs, outcomes, and wishes through effective care planning.

• Build positive relationships with families, advocates, and external professionals.

• Promote inclusion, safeguarding, empowerment, and rights.

E. Records, Finance & Governance

• Ensure accurate record‑keeping across all areas of the service.

• Support financial processes, including petty cash, staffing hours, and client finances.

• Ensure that any discrepancies, concerns, or irregularities relating to individuals’ money or financial records are immediately investigated and reported in line with organisational policy.

• Assist with preparing reports, data returns, and documentation for internal and external review.

3. Strategic Contribution

• Attend management or governance meetings as required, providing operational insight to support strategic decision-making.

• Contribute to service improvement planning and development projects.

• Support succession planning and leadership continuity within the service.

4. Safeguarding Responsibilities

• Act as a safeguarding lead or deputy lead as directed.

• Ensure all staff understand and follow safeguarding procedures.

• Escalate and report safeguarding concerns promptly and accurately.

• Promote a safe culture for people using the service and staff.

5. Personal Attributes

• Strong leadership skills with the ability to inspire and motivate others.

• Excellent communication and interpersonal skills.

• Calm, solution‑focused approach under pressure.

• Commitment to equality, diversity, and human rights.

• High standards of professionalism, integrity, and confidentiality.

6. Qualifications & Experience

Essential

• Experience in a supervisory or senior role within care.

• NVQ/QCF Level 3 in Health & Social Care (willingness to work towards Level 5).

• Strong understanding of CQC standards and regulatory requirements.

• Experience supporting complex care, safeguarding, or risk management.

Desirable

• QCF Level 5 in Leadership and Management for Adult Social Care.

• Experience in audits, quality improvement, or governance.

• First aid, medication management, or other specialist training.

• Safeguarding Level 3 or equivalent

• Training in quality assurance, audit, or supervision

7. Additional Requirements

• Ability to work flexibly, including evenings/weekends if required.

• Participation in the on‑call rota and sleep ins when required.

• Commitment to ongoing professional development.